Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    No, we are a first come, first served company. This means the first person to submit a fully completed application will be in line first. We will confirm that this prospect can/will be taking the property. If not, we go forward to the second applicant.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No, we collect a FULL first month of rent and at least a FULL security deposit. The deposit is based upon your credit score and your ability to pay. It could be a month, a month and ½ or even two months which is the most that can be collected in the state of NC. Most tenants are only required to pay one month.
  • How old do you have to be to apply?

    18 years of age.
  • Is the deposit refundable?

    Yes, if we receive the property back in a similar condition to how you received it, without damages and if you do not owe any back rent or fees.
  • Who needs a cosigner?

    If you are unemployed, a student or someone for whom we are requiring additional security deposit, then you could have a co-signer.
  • You have a property I want to rent. How do I apply?

    You can apply online from this website OR you may request an application faxed to you OR you may pick up an application from our office.
  • How do I pay rent?

    Most tenants pay through their tenant portal. We can also provide a Payslip, which the tenant can use to pay their rent at Wal-Mart or CVS. We do not accept any rent payments in the office.
  • I want to get a pet. What do I do?

    First of all, it must be of a breed and size that we will accept. Send a photo of it to us. We do not accept any vicious breeds. You will have to go to petscreening.com and pay a small fee to have your pet scored. If it passes, we charge a $75 non-refundable pet fee as well as an increase in rent of $30 per month per pet.
  • I want to move out, but my roommate wants to stay. What do I do?

    Both of you should talk to us to work out this situation. You may be required to pay the balance of the lease, but you could possibly be released under certain circumstances. This is on a case by case basis.
  • My lease expiration is coming and I want to move out. What do I do?

    Provide a WRITTEN notice 30 days prior your lease expiration date. All leases expire at the end of a month so you must provide this by the last day of the previous month. Our leases are usually one year long and renew for another year.
  • Who is responsible for paying for repairs & maintenance requests?

    The owner pays for repairs/maintenance unless it is a damage caused by the tenant or their guest OR is a request for an improvement that the owner is unwilling to do, but may be willing to allow at the tenant’s expense.